So y’all I had a rough week with customers just plain being rude. This post is dedicated to mechanic shop etiquette. You will get incredible service and your car will be fixed in a timely manner if you follow these steps. This photo perfectly shows my face this week.
1. Say good morning, good afternoon or hello. This should be a no-brainer, but a lot of people come into a shop frustrated or upset because their car is not working properly. Remember the people assisting you are human too. A kind word and a friendly good morning will go a long way to getting you great service.
2. Take a few minutes and explain exactly what the problem you’re having with your car is. When is it happening? What is it sound like or what is it doing? Are there any lights on on your dashboard? When did it start? Going through these questions will help the mechanic be able to look in the proper area, and we’ll give them ideas of what could possibly be wrong. If you leave out information it will make it harder to properly diagnose or diagnosed at all.
3. Also – don’t come in the shop and tell the mechanic what the repair should be. The reason you brought your car to the mechanic is because you can’t fix it yourself. Usually this also means you can’t diagnose it yourself. Giving us the symptoms instead of the solution will make for a happier service adviser or mechanic.
4. Unless you’re getting a simple maintenance service, don’t wait around in the shop. Waiting around and stressing about when your car will be done will stress your mechanic out. You want your mechanic to be as relaxed as possible to get the work done properly. Good work sometimes takes time. Waiting around and stressing about when your car will be done will stress your mechanic out. You want your mechanic to be as relaxed as possible to get the work done properly. Good work sometimes takes time.
5. Offer to bring your mechanic a soda or coffee! Courtesy gets you a long way. The shop get hot in the summer and freezing cold in the winter. Coffee will give your mechanic a much needed warm up. Soda will work the same way in the summer. This isn’t a requirement, but building a good relationship with your mechanic takes a give and take.
6. Don’t agree to a service and then change your mind. Make sure all your questions are answered prior to authorize repairs. If I take your car apart and then you decide you don’t want it fixed, you will still be charged for the labor.
7. Tipping your mechanic is crucial! Unless your mechanic owns his own shop, tipping is expected. This is even more important when the mechanic goes out of his way to help you. Also, did your service writer go out of their way to help you? Did they explain something to you in a way no one else did? Giving them a couple dollars or a coffee will guarantee you amazing service in the future.
8. Make sure you actually have the money for a repair before you agree to it. There have been so many times when a customer agreed to a repair, only to tell me when the car was finished that they actually have $100 less. In a lot of States a mechanic can put a lien on your car if you do not pay the bill. Most of the time we will try to work with you, but if you say something about the cost prior to the work being done you have a lot more leverage. Same goes with discounts.
9. Present all coupons at time of write-up.
10. Just don’t be a jerk! If you have a disagreement, just like in any other industry speak in a regular voice, explain what your problem is and most of the time you will get your way. The automotive repair industry is a service industry. “The customer is right” is the standard. But let me tell you even if you are right and you are screaming or cursing or being bluntly disrespectful you will not get what you want.
11. Learn your mechanics and service managers names! Don’t call your female mechanics or service writers: honey, baby, sweetie, cupcake or anything else cute or sexualized.
12. Woman in the automotive industry are not there for your pleasure or entertainment. If you are interested in dating anybody, regardless of gender, wait until your service has been completed. ASK if leaving your number is ok!!!!
13. Mistakes happen! I guarantee you that if you are calm and respectful they will be corrected. Give us a chance.