My Start, My Journey, My Adventure I manage a mechanic shop. I like to think of my business as a platform for discussions of social justice. Working with cars was not my …
Selling Automotive Repairs to a Male Customer
Selling Automotive Repairs to a Male Customer Imagine you are at work, in any field, and a male customer comes in an doesn’t trust your opinion just because you are a …
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My Car Isn’t Starting, Now What?
My Car Isn't Starting, Now What? Let’s picture this, you just finished a fabulous breakfast and are heading out on a warm and sunny Saturday morning to get some things done. You sit down in your …
Thinking about Buying your Own Car Parts? Read This First
When I wrote this, I was faced with another customer who pre-purchased his parts and wanted us to install them. In the past in all the shops I worked at I never offered this option to customers, but …
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Keeping You Cool – A/C Repair Guide
Car air conditioning repair season starts early May and last through September at least. Throughtout the years I worked in repair shops, I’d often spend at least ten minutes explaining to …
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Tips for Passing New York State Inspection
At my shop I tell customers they fail inspection on a regular basis. Usually these aren't my regular steady customers - instead they are people coming in just for the New York State inspection. Most …
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