My Start, My Journey, My Adventure I manage a mechanic shop. I like to think of my business as a platform for discussions of social justice. Working with cars was not my first choice, not a field that I dreamed about working in or being wildly successful in. When I was in high school, I…
Selling Automotive Repairs to a Male Customer Imagine you are at work, in any field, and a male customer comes in an doesn’t trust your opinion just because you are a woman. What is your number one way of dealing with the situation in a way that creates a lifelong customer? Let me know in…
My Car Isn’t Starting, Now What? Let’s picture this, you just finished a fabulous breakfast and are heading out on a warm and sunny Saturday morning to get some things done. You sit down in your car and it doesn’t start. Now what? In this post, I will help you understand some of the most…
When I wrote this, I was faced with another customer who pre-purchased his parts and wanted us to install them. In the past in all the shops I worked at I never offered this option to customers, but at some shops that will try to give customers more options than just what they must offer….
Car air conditioning repair season starts early May and last through September at least. Throughtout the years I worked in repair shops, I’d often spend at least ten minutes explaining to customers the fundements of A/C repairs. More often than not I have to educate about why a recharge will not repair their car’s air…
At my shop I tell customers they fail inspection on a regular basis. Usually these aren’t my regular steady customers – instead they are people coming in just for the New York State inspection. Most of them have no idea what could cause their car to fail this inspection. They leave upset and frustrated. I…
Give the Gift of Mechanic Shop Femme
Give the Gift of Mechanic Shop Femme – Learn More