Mechanic Shop Etiquette So y’all I had a rough week with customers just plain being rude. This post is dedicated to mechanic shop etiquette. You will get incredible service and your car will be …
My Start, My Journey, My Adventure
My Start, My Journey, My Adventure I manage a mechanic shop. I like to think of my business as a platform for discussions of social justice. Working with cars was not …
Selling Automotive Repairs to a Male Customer
Selling Automotive Repairs to a Male Customer Imagine you are at work, in any field, and a male customer comes in an doesn't trust your opinion just because you are a …
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My Car Isn’t Starting, Now What?
My Car Isn't Starting, Now What? Let’s picture this, you just finished a fabulous breakfast and are heading out on a warm and sunny Saturday morning to get some things done. You sit down in your …
A Guide to Parts Purchasing: Benefits and Drawbacks
A Guide to Parts Purchasing: Benefits and Drawbacks Today is a beautiful but sickly hot day here in NYC and I am faced with another customer who pre-purchased his …
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Keeping You Cool – A/C Repair Guide
Keeping You Cool - A/C Repair Guide In the summer time A/C repairs are in full swing. When my customers come into the dealership I spend a good ten minutes explaining …
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